How Can We Help You?
Our dedicated support team is here to assist you 24/5
Contact Us
Email Support
Send us an email and we'll respond within 24 hours
contact@sohafx.com
Phone Support
Speak directly with our support team
+94 767337844
Message us on WhatsApp for quick support
Available 24/5
Frequently Asked Questions
Who can open an account?
Anyone over 18 with valid identification and a funding source can register. We accept clients from many countries — check the registration page for eligibility.
How do I sign up?
To sign up with Sohafx.com, follow these steps:
1. Go to sohafx.com
2. Click on Sign Up
3. Fill in your personal details in Client Portal
4. Create your account
5. Complete the onboarding and KYC verification
6. Wait for account approval (usually within 24 hours)
7. Once approved, go to Deposit
8. Choose your preferred payment method
9. Enter the amount you want to deposit
10. Make the payment and upload your transaction receipt manually
Once your deposit is confirmed, you're ready to trade!
How long does onboarding and KYC take?
The onboarding and KYC verification process typically takes up to 24 hours after all documents are submitted correctly.
How do I deposit funds?
You can deposit using:
1. Bank Transfer
2. Credit/Debit Card
3. Crypto Wallet
4. UPI
After making your payment, you’ll need to upload your receipt manually in the portal. Deposits are usually confirmed shortly after.
Are there any deposit or withdrawal fees?
We don’t charge fees for deposits or withdrawals, but your bank or payment provider may apply charges. Always check with your provider.
What markets can I trade on this platform?
You get direct access to:
1. Forex
2. Commodities
3. Indices
4. Cryptocurrencies
5. Energy markets
Is my money secure?
Yes. We use secure, encrypted systems, and all funds are held in segregated accounts. Sohafx complies with global KYC/AML regulations.
Do you offer demo accounts?
Yes, we provide free demo accounts to practice trading risk-free with virtual funds.
Can I withdraw my funds at any time?
Yes, withdrawals can be requested anytime through the client portal. Processing takes up to 24 hours on business days.
What happens if I face a technical issue or error during trading?
Contact our support team via:
1. Email
2. Phone
3. WhatsApp
We aim to resolve issues within 1–2 business days.
Can I have multiple trading accounts?
Yes, you can request additional accounts through the client portal. However, each account must be linked to your verified profile and used for legitimate trading purposes.
Can I trade during weekends?
No. Trading is only available when the global markets are open — typically Monday to Friday. However, crypto markets may be accessible 24/7.
Browse Help Topics
🏦
Account & Verification
12 articles
💰
Deposits & Withdrawals
15 articles
📊
Trading Platform
20 articles
📈
Trading Basics
18 articles
🔒
Security & Privacy
10 articles
⚙️
Technical Issues
14 articles
Still Need Help?
Our support team is ready to assist you with any questions or concerns